 Implementation services testing and commissioning
Consultancy
• Performing studies and providing consultancy for
Legacy and state of the art
Technologies:
o Switching and converging Technologies
o Optical and wireless transmission
o Data communications
o Wireless communications
o Security Technologies
o Management Systems and OS
o Latest Technologies’ solutions
Field Survey
Demand analysis and network planning
RF Planning
Site Acquisition & Leasing
Engineering
System Integration
Training
Providing In-Country basic and advanced training for different market technologies,
like wireless, switching, IP-based systems, optical transmission
Project Management
Warranty and Maintenance
Service Level Agreement
Call Center
• Call receipt and handling on a 7 day a week, 24 hour a day basis.
• Service entitlement screening.
• Contacting and transferring the assistance request to
the appropriate support
organization if not handled
agent.
• Remote Technical Assistance
Technical Support
• Providing phone assistance up to 24x7
• Providing first and second line supports up to 24x7
• SW upgrades, updates and bug fixes
• Problem troubleshooting and analyses
• Integrating & coordinating support for multi-source
projects
Professional
Services Division
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